Audi A4 Upgrades, reconsidered

I first bought my A4 in March of 2012.  By August I had added the APR chips to it.  I wrote before that the first thing I would upgrade was the suspension.  I think I was wrong.  One problem few people talk about is how sluggish the A4 is in 70+ degree weather.  It's so bad it basically eliminates any gains felt by the APR upgrades in the first place.   As soon as the outside temps get under 60 you'll think you got a brand new car.

So, now I'm rethinking my strategy again.  It's not that the APR upgrade doesn't work as promised, it's more like the Audi under-performs in summer so much, that I really should have addressed that first.  Possible solutions would be the APR/Carbonio air intake, as well as upgrading the intercooler first.   Then the suspension, and finally the APR chip upgrades.

Verizon: How can your web sites suck so much?

One of my biggest peeve's of using Verizon has been their websites. Buggy and rarely useful. I especially love the fact that your cell phone charges are never complete, or clear nor do they let you change all of your options online.

Up until today my truly favorite part was that the bill payment section never told you what you owed. The would tell you what your bill was, but whether you paid it or not was something you had to do your own research on. This meant that sometimes I would think I made a payment but didn't, and ended up with a $600 charge, and other times I'd have a -$300 bill. Ridiculous. I wouldn't be surprised if I checked carefully I'd probably find I paid them twice and didn't always get credit for it.

Fast forward to July 15. I get an e-mail. It has a link to pay my bill. I end up in web site hell. Rather than explain it, I'll let the conversation I had with the representative speak for itself. Yet more evidence that laws need to be passed to have web designers publicly flogged when they make it impossible to navigate a web site.

Chat Subject: Home Phone Billing Question
Your Question: How can I pay my bill online? The previous website I could never tell how much money I owed. This one keeps sending me to the login and e-mail screen and never allows me to pay my bill.
A Verizon eCenter Representative will be with you shortly. Thank you. (14:03:40)
14:04:55 We apologize for the delay.You are next in the line. A representative will be with you shortly.
Agent Martha has joined. (14:05:10)
Martha : Chat ID for this session is 06666. (14:05:10)
Martha(14:05:20): Hello. Thank you for visiting our chat service. I will be happy to help you today.
Martha(14:05:25): What services do you have with Verizon?
Customer(14:05:33): None of the "pay your bill" links work correctly.
Customer(14:05:35): All of them. :)
Customer(14:05:43): DirecTV, DSL, home and wireless.
Martha(14:06:43): You are able to sign in to your account?
Customer(14:06:55): Yes. I wish I could send you some screen shots.
Customer(14:07:05): I get in and it takes me to a home page with e-mail and other windows.
Martha(14:07:26): At the top of the page does it say "accounts"
Customer(14:07:30): Yes.
Customer(14:07:53): Sorry, no.
Customer(14:07:56): It says Verizon Central
Customer(14:08:10): and it says various things, at the end "My Account | Support |
Martha(14:08:45): You are logged into the Verizon.net web site.
Customer(14:08:47): If I click on "My Account" I get to a new screen
Martha(14:08:52): You will need to log into www.verizon.com
Customer(14:08:55): which has a list on the left,
Martha(14:09:01): I will need to reset your password for you.
Customer(14:09:02): and says "Make One Time Payment"
Martha(14:09:07): What is the name of your first pet?
Customer(14:09:21): Wait, do NOT reset my password.
Customer(14:09:28): Why are you resetting my password?
Martha(14:09:38): You do not know the password for Verizon.com
Customer(14:09:46): Yes I do.
Customer(14:10:02): The problem is that I am at a screen that says "My Account" and it says "Make One Time Payment"
Martha(14:10:08): Then sign out of www.verizon.net and sign into www.verizon.com
Customer(14:10:09): I click on that and it brings me right back here.
Martha(14:10:19): Then you are signing into verizon.net
Customer(14:10:21): Why should I? WHy doesn't this link work?
Customer(14:10:27): This is where the e-mail took me.
Customer(14:10:37): The e-mail that had a link that said "pay your bill"
Martha(14:10:57): You had to sign into the page that the link took you to correct?
Customer(14:11:02): Yes.
Customer(14:11:28): which goes to verizon.com
Martha(14:11:38): You signed in with your verizon.net informatin.
Customer(14:11:46): Yes, and...?
Martha(14:12:01): And you need to go to www.verizon.com
Customer(14:12:50): Here, I guess there are two problems. I need to pay my bill, but I am also really frustrated with this bogus web site design that the links don't work.
Customer(14:12:58): If I go to verizon.com
Customer(14:13:09): and pay can you tell some one that this stinks for the end user?
Martha(14:13:29): The link works fine. You are signing in with your verizon.net information and the system know to take you to web site.
Customer(14:13:45): Fine, but then when I click on the link to pay my bill, it shoudl do that!
Martha(14:13:50): If you would let me reset your verizon.com password you could sign into the correct page and pay your bill.
Customer(14:13:54): instead I get taken round and round. That is NOT the system working fine.
Martha(14:14:09): You are on the wrong web site.
Customer(14:14:18): And that's YOUR fault.
Customer(14:14:29): Not mine.
Customer(14:14:38): I log in, and the links don't work. That can't be my fault.
Customer(14:15:35): So, let's do it your way. You can reset the password, but if I click on a link that says pay my bill, it should work. End of story.
Martha(14:16:00): It goes to the page you sign in with.
Martha(14:16:05): You are signing in with your vz.net info.
Martha(14:16:20): To get you to vz.com you have to sign in with that User Id and password.
Martha(14:16:26): The User Id is the same for both web sites.
Martha(14:16:31): But the password is different.
Martha(14:16:41): Do you want me to reset the password for vz.com?
Customer(14:16:53): Yes.
Customer(14:17:03): Now, all of these conversations are recorded on your end correct?
Customer(14:17:15): Please reset my password

To be clear, what's missing from this log is that Verizon does keep copies of this conversation and makes it clear that these chats can be monitored for "quality control purposes" so there is no expectation of privacy for either party. I'm sure more than one Martha works for Verizon.

What to Upgrade First on the Audi A4 (B8)

2016 Update: My recommendations still stand, but prices and links may no longer be up to date. 

I had to replace a 12 year old SUV and I went looking for something sporty.  I looked at the Volvo C60 briefly, but the salesperson could not give me the time of day.  The Audi dealership in Burlington, MA however was terribly friendly and willing to show me anything I wanted, and even offered me a great deal on a demo with a few miles on it, which I unfortunately passed up on.  In addition to looks, speed, handling and interior comfort one of the main reasons I went with the Audi was the aftermarket support.  I am an engineer by vocation and profession, and we like to change things.

So soon after purchasing I went looking for a local APR dealer to install a chip upgrade.  Lucky for me when I was ready to buy the upgrades were on sale and I got several programs for the price of one.  It's not like installing a rocket onto the back, but it is nice to play with all of that extra power now and then.  However, there is in fact a distinct downside rarely mentioned in the reviews.

The Audi A4 is actually pretty well balanced, in terms of the performance of the engine, suspension and brakes.  The 211 HP looks small, especially if you are used to Audi's feeling sluggish on the freeway.  The B8 is nothing of the kind from the factory.  It has plenty of torque in the low end and can spin up through the gears fast, especially with the Triptronic transmission in sport mode. 

After driving with the additional 30-40 HP from the APR mod I'm convinced of one thing:  It's the wrong modification to make first.  The reason I say this is that the suspension, which feels firm and sporty at first,  gets boat-like during turns and sudden changes.  With the stock ECU programming the limits of the suspension are just barely noticeable, but adding power gets you into trouble that much faster.  The better first upgrade is going to be a suspension modification, and there's two kits that seem to fit my needs and have been well reviewed in the forums: Stasis Touring and the Eurocode (really 3 kits, sway bars, links and Alu Kreuz) which overall cost about the same.   Obviously these particular kits are not designed to be radical or bring the A4 up to the racetracks.  In my case I need to be able to play chauffeur to clients and guests from time to time and I'm afraid having a sedan (or saloon) for guests and a sports car for me is out of the question.  If it wasn't, I'd be writing about the R8. 

I did a little research, and while Stasis can be installed by some Audi dealers, you don't seem to get any better warranty protection from Audi by doing so.  It voids the Audi warranty on the suspension exactly as if it had been installed by a third party mechanic.  On the other hand, I've owned several Audi's in the past, and I've never had a suspension problem before 70K.  After that, its' $3,000 per 7,000 miles.   My opinion on modifying your car is to do it early and enjoy the mods for the life of your car.  Don't wait until the warranty is gone and you are two years from selling it.  By that time you'll have misspent your car's youth!  Another thing going against the Stasis mods are that they do lower your suspension by about an inch.  Maybe in other climates I would consider it, but here in Massachusettes we have deep snow, slush, heavy rain and potholes to worry about.  Lowering the suspension by about an inch may just be enough to flood something important.

As a result I'll be going with the Eurocode upgrades.  For about the same amount of money you get the Alukrautz under-engine brace, sway bars, and upmarket links without lowering the suspension.  Mind you, it will void my suspension's warranty just as quickly, but given my experience with Audi, I have about 65,000 miles to worry about it.  If I ever move to warmer, more driver friendly climates I can add the lowering springs as well. 

To anyone looking to modify the Audi A4 with the B8 chasis,   no matter who you go with, do the suspension work first.  You'll be safer and feel more confident on the roads.  You may even decide that your Audi has gotten as sporty as you want.

Emotiva UMC-1 vs. Onkyo TX-SR707

This one will be quick. I used the Onkyo TX-SR707 as a processor. Feeding an external Innersound ESL amplifier for the fronts, Focal Profile 908s or something like that. To upgrade and make some dough, I sold the ESL, and the Onkyo, replacing it with an Emotiva UMC-1 and a pair of Yamaha P2xxx series amplifiers from the late 80s.

I had almost no reliability issues with the Onkyo. It functioned like a champ, and the universal remote that came with it was incredibly full functioned, though lacked meaningful backlighting. However, there is absolutely no comparison in the quality of sound between it and the Emotiva UMC-1 that just replaced it.

This isn't subtle only an audiophile would hear it either. It was a night and day difference in imaging and mid-treble to treble response. It makes me wonder if the Audyssey EQ in the Onkyo was totally off, or if whether there was just a generally depressed treble in the Onkyo. The Emotiva not only brought treble and sibilance alive, but filled in the images between my speakers. Honestly, I wish I had the patience and test tools because the difference is so great I can't believe these two units reproduce sounds above 4K with the same response curves. It's just a completely different world. I regret it took me as long as it did to upgrade.

MediaMonkey and JRiver's Media Center

September 30, 2011

I've been staring at a collection of about 50 mostly unlistened to CD's for the past year. Mind you, I totally like the music, but I've been promising myself that soon I was going to rip them via a lossless codec to my Network Attached Storage (NAS). After that, I would put them away someplace safe. I would have started on this earlier, except that I also promised that as part of that project I would go over the other 300 or so CD's on the CD rack and re-rip them as well. About half of them or more are already on the NAS, but in MP3, WMA or WAV (yes, I know, I know, I'm not really sure how I ended up with WAV files).

I have been taking a whole new look at my stereo, and in the process I looked at HDTrack's recommended PC software. They list only two, both of which I am currently using. MediaMonkey and JRriver's Media Center.

Here Are My Impressions:
Overall I think I am going to have to keep them both for different reasons.

JRiver's Media Center is easily the winner when it comes to ripping CDs. Once you have configured your default codec (FLAC, etc.) network paths, and track naming conventions, the entire process is almost completely automated. I can put my laptop next to my PC and rip two disks at once, with rarely any manual intervention. I turn on something on Hulu, and before the show is over I have ripped 10 to 20 CD's and barely interrupted my strangly un-masculine obsession with watching Gilmore Girls reruns. I justify it by claiming Heather Graham is a babe. She is, but that part is not the only reason. Back to the software. MediaMonkey, on the other hand, sucks for ripping large CD libraries. It feels really like regressing into the stone age. Media MediaMonkey needs intervention both before and after the ripping has been done. Before it rips you have to select the right meta data, which oddly brings over the album art. If you want album art you are forced to go get the tags again in order to get the album art, despite the fact that MediaMonkey had the artwork before you began. This is a process which JRiver completely automates. All I do with Media Center is put a CD in. Wait for it to eject. Done. This isn't every time, but about 90% of the time. Every so often I have to manually intevene by helping it pick a song list.

It is painfully obvious to me that the MediaMonkey developers are all network music guys and haven't seen a physical CD in years or they would have fixed this ages ago.

Also JRiver has a very very nice user interface which is never out of synch with what the program is doing. Not true with MediaMonkey. It's kind of ugly, and the windows are often out of synch with what the tool is actually doing. This makes it wickedly confusing to understand what steps to take next. Is it really going to save Tori Amos as if she were Deep Blue Something?

Why Keep the Monkey?
MediaMonkey does have some seriously nice features. It is ridiculously fast compared to JRiver at importing my 9,000+ song library. Also, music playback on MediaMonkey never ever stutters when clicking around the menu tree which JRiver often does, interrupting an otherwise pristine musical experience, and others have commented on just how good MediaMonkey is at re-organizing files and metadata. MediaMonkey can do on-the-fly conversion to my old Creative Zen player, and of course, I paid for it already so I better get some use out of it.

For the next few months I'm definitely not going to use MedidaMonkey for a while. After that, I'll look at it again, and post any new impressions.

Update December 5, 2011
Another reason to hate the monkey is it's inability to perform bit-perfect playback without plugins which are poorly documented. I have one word which sums up MediaMonkey: TOY! If you are serious about music, and audio and you get your music from sources other than MP3 downloads, look elsewhere.

Theta Digital HDMI Upgrade is for Real?

According to recent posts at Ultra High End, Theta Digital has actually started to deliver Casablanca III HD upgrades which include HDMI as well as upgraded DAC's. Good for them!

Does Meridian Even Have Competition Anymore?

I'm speaking specifically of vendors who are in the domain that is high-end digital audio and home theater. Seriously? Is there anyone left besides Meridian who has a comprehensive lineup, and who is committed to pushing digital audio as far as it will go?

As far as I know Meridian is the only company that is in the high-end Home Theater market place who isn't pandering exclusively to the custom installation market. Everyone else has gone *POOF!* or has become available exclusively to the home audio installers.

Even the Onkyo Integra line has disappeared from consumer audio stores and seems to be available only through installers, and I shudder to think of what getting their time to sell me a surround processor would be like. "Are you buying a new home or adding to a new one?" "Excuse me?" "How many rooms do you want touch sensitive remotes in?" "Huh?" "What home automation do you currently have?" "You mean like a garage door opener?" No, no thank you. I'd rather buy used just to save myself the experience.

OK, there ARE others selling home theater gear in the crossover domain, but they have limited products in this domain or they haven't released anything in years. So many wannabe's have come and gone. Halcro, Fostex, Sunfire, Carver. Where are they now? Lexicon is still around, but besides an Oppo based BluRay player have they released anything else? Do they even have an HDMI processor?

Like it or not it seems that most of the R&D money in high-end digital home theater has been sucked out of the market. What we need now is an open-source solution. We need innovation from enthusiasts who aren't willing to settle for what gets packaged up and sold to contractors and the masses as the best we can do. People who aren't threatened by patents or technology and who know that it's worth building something incredible together.

Before I go, there does seem to be one other company who has a shot, Cary Audio, but they aren't quite in the same place as Meridian. They are broader based, selling tubes and analog gear as well as A/V processors at a price range that is closer to what most non-bankers can afford. I will have to think about this. Maybe this is all perception in my head, but now that I get to the bottom of my own blog I'm not sure I agree with my thesis anymore. Suggestions?